MM-sure
medical underwriting for insurers
MM-sure
medical underwriting for insurers
MM-sure
medical underwriting for insurers
RVA-Cockpit
the risk pre-inquiry tool for your insurance company
Process support with the RVA-Cockpit
Risk pre-inquiries generate a considerable amount of work for insurance companies and lead to comparatively little new business. Nevertheless, they are an indispensable service component for intermediaries. Together with Synpulse Management Consulting, we have developed the RVA-Cockpit, a tool that accelerates the process of the risk pre-inquiry and relieves employees in the risk assessment.
COMMON PROCESS
SUPPORTED PROCESS
Intermediary
Takes the customer's health data manually and later submits the risk pre-inquiry, which is sometimes filled out by hand, via email. This triggers the risk assessment.
Intermediary
Takes the customer's health data manually and later submits the risk pre-inquiry, which is sometimes filled out by hand, via email. This triggers the risk assessment.
Risk assessor
Risk pre-inquiries are distributed and prioritized within the team. Manual check of whether personal data has been recorded or whether the customer has given his consent.
RVA Cockpit
Pre-inquiries are automatically distributed within the team, prioritized and stored in the RVA Cockpit. In the focused view, the cockpit displays only audit-relevant responses. The risk assessor can display both the original document and the focused variant.
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Decision
Questionnaires and documents are read in full and relevant information is entered manually into the risk assessment tool. Preliminary decision or queries are sent to the intermediary.
Decision
The focused view enables faster processing of the risk pre-inquiry, as all relevant data is available at a glance.
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Response
The intermediary waits for the risk assessment. Possibly another insurer responds faster. The probability of new business decreases.
Response
The intermediary receives a risk assessment significantly faster. The probability of new business increases due to the short response time.
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~ 11 min
~ 6 min
Process risk pre-inquiries with 50% time savings
The fully integrated RVA-Cockpit interface provides risk assessors with a focused view of their inbox list including unprocessed inquiries, a compact display of decision-relevant information from the original document, and the ability to score the risk pre-inquiry.
With the help of the integrated evaluation unit, the risk assessment can be completed within a few steps.
